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Complaints

We're sorry to hear that you would like to make a complaint. At Westbury Group Practice, we take all complaints very seriously, and we'll do everything we can to fix anything you're unhappy with as quickly and effectively as possible. Your complaints give us a chance to put things right and help us improve our service for all of our patients. Complaints should be directed to Craig Massey, Patient Communications Manager. Craig will be happy to advise you how to proceed and will aim to solve the problem straight away. You can make a complaint by phone, letter, email or in person;

  • By Phone - Please speak with our reception team and ask to make a complaint, our team will transfer you to Craig or another manager should he be unavailable.

  • In Writing - Please address letters to; Craig Massey, Patient Communications Manger, Westbury Group Practice, White Horse Health Centre, Mane Way, Westbury, Wiltshire, BA13 3FQ.

  • In Person - Craig is based at White Horse Health Centre, please ask to speak with him at the reception desk. Appointments can be made at our other surgeries.

WGP Complaints Leaflet



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