Choose The Right Service! - 15/03/2018
Missed Appointments! - 06/03/2018
Since the weekend 24 patients have failed to attend their appointments with us. This means that in the last two days 5 hours 50 minutes of clinical time was wasted. We do our best to remind our patients of their appointments and would appreciate it if you could let us know when your appointment is no longer needed. We give our patients the opportunity to cancel appointments 24/7 using our dedicated cancellation line which means that they do not have to wait in the telephone queue.
Snow & Ice - 28/02/2018
With temperatures remaining below freezing, we'd like to remind patients to be careful when walking and driving in the snow. Our maintenance team will be gritting our sites regularly and removing ice where possible. We'll also be offering more telephone appointments for those who are unable to visit us.
PPG Meeting Dates - 02/02/2018
The meeting dates for our Patient Participation Group have been announced! Want to know more about the group? Click here.
Tuesday 20th February 2018 - 18:30 (AGM)
Tuesday 5th June 2018 - 18:30
Tuesday 4th September 2018 - 18:30
Tuesday 4th December 2018 - 18:30
#choosewell - 01/02/2018
Westbury Group Practice are keen to educate patients about the different services available to NHS patients. By making the right choice at the right time, you can get the best possible treatment through the NHS. Please read the document below to ensure that you are making the right decision about your care. Click here for more information from Wiltshire CCG.
Practice Newsletter - 26/01/2018
Take a look at the Winter 2017 newsletter below.
WGP Newsletter - Winter 2017
New GP! - 18/01/2018
We have been fortunate to recruit a new GP, Dr. Adi Burch. Dr. Burch has been working as a GP since 2000 when she graduated from the University of Wales College of Medicine. Dr. Burch’s first clinic is next week, we hope you will join us in making her feel welcome to the practice!
Still not had your Flu Jab? - 16/01/2018
Please see below a letter from Dr. Nigel Watson from the Wessex Local Medical Committee regarding the current Flu outbreak. Dr. Watson has sent this letter to all of the local media outlets in the local area to try and encourage any patients in at risk groups or who are over 65 to have the vaccine.
Dr. Nigel Watson - Flu Letter
NHS Wiltshire CCG Press Release - 04/12/2017
See the recent press releases from NHS Wiltshire Clinical Commissioning Group below.
Norovirus Press Release Fit, Willing & Able Press Release
POD Frequently Asked Questions - 28/11/2017
NHS Wiltshire CCG has published the answers to some commonly asked questions, read the questions here.
No Worries! Clinics - 13/10/2017
From the 1st of November our No Worries clinic will no longer be a drop-in service, if you require a No Worries appointment (a sexual health service for under 25 year olds) you will need to book an appointment. The criteria for No Worries is:
An appointment within 24 Hours for pregnancy testing.
An appointment within 24 hours for emergency contraception.
An appointment within 48 hours for a positive chlamydia result.
If you require sexual health advice, this will also be by appointment. If you have any questions regarding the change in this service, please speak to a member of the reception team who will be happy to advise you on your options.
Patient Survey 2017 - 09/10/2017
A patient survey was conducted in the month of July 2017. Members from our PPG helped by attending the surgery and encouraging patients to complete the questions. A total of 483 responses were received, this was an increase from last year by 75 patients. See our plan of action below.
Patient Survey 2017 Action Plan
Times Are Changing - 18/08/2017
“When I moved to Westbury forty five years ago, if I was ill, I was always seen by a doctor at the surgery or visited at home. Now, in 2017, there are many highly trained clinicians who support the doctors in their work. This flyer has been put together to explain the roles of those people and why you may be given an appointment with them rather than a GP.”
Shelagh Carpenter – WGP Patient Participation Group Chair
Times Are Changing
Wiltshire POD (Prescription Ordering Direct) - 18/07/2017
We are introducing Prescription Ordering Direct (POD) for our patients, providing an easy way to order repeat prescriptions that will also help to reduce the £2.7 million wasted on unused medication in Wiltshire each year. You can call and request your prescription from the comfort of your own home, removing the need to go in to your GP Surgery or Pharmacy. Westbury Group Practice will be implementing this service on the 1st of August 2017.
Click here for more information about the POD.