We're changing our opening hours so that we can provide greater access to GP services for our patients. Take a look at the tables below, our opening hours at the White Horse Health Centre and Bratton Surgery changing over the next few weeks. We're also working on holding more clinics on weekends too. Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and Saturdays,Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointments at another practice.
White Horse Health Centre
The White Horse Health Centre is located in Westbury, the new build was completed late 2012 and now serves thousands of patients every day. Westbury Group Practice offer appointments at the Health Centre outside of the practices normal working hours for those patients that find it difficult to make routine appointments due to work and family commitments.
| Day || Normal Hours ||Extended Hours|
|Monday||08:00 - 18:30||18:30 - 20:00|
|Tuesday||07:30 - 18:30||18:30 - 20:00|
|Wednesday||08:00 - 18:30||18:30 - 20:00|
|Thursday||08:00 - 18:30||18:30 - 20:00|
|Friday||08:00 - 18:30||None|
Bratton Surgery is the smaller of our surgeries and is situated in the village of Bratton. Dr Edwards is the usual GP at Bratton, although other GP's will hold surgeries there to cover leave and illness. Please note that the Dispensary does not open until 09:00.
| Day || Morning Hours ||Afternoon Hours|
|Monday||08:30 - 13:00||Closed|
|Tuesday||08:30 - 13:00||14:30 - 17:30|
|Wednesday||08:30 - 13:00||Closed|
|Thursday||08:30 - 13:00||13:30 - 16:30|
|Friday||08:30 - 13:00||Closed|
Please note that our phone lines are open between 08:00 and 18:00 on weekdays.
The opening hours above are routine. If we ever temporarily amend these due to public holidays, severe weather conditions, practice training or adverse circumstances we will always let you know.
To see if there is any changes to these hours, please check the News page. If you use Facebook, you can visit our page for the latest updates.
When We Are Closed
If you make contact with us when we are closed you will be directed to the out of hours service. You can call them directly on 111. Your needs will be assessed and advice offered, or arrangements made for you to see an appropriate health care professional. Please do not ask to see a doctor out of hours unless you genuinely cannot wait until your surgery re-opens. The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours Doctor, an urgent care centre, a walk in centre, a community nurse, an emergency dentist or a late opening chemist.
NHS 111 is a service that has been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it is not a 999 emergency. 111 is a fast and easy way to get the right help, whatever the time. The service is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You can call 111 if:
- You need medical help fast but it's not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don't know who to call and need health information or reassurance about what to do next.
- If a health professional has given you a specific phone number to call when you are concerned about your condition.
For immediate, life threatening emergencies, continue to call 999. Chest pain, heavy blood loss and shortness of breath constitute an emergency.
Calls to 111 are recorded. All calls and the records created are maintained securely and will only be shared with others directly involved with your care.