Important changes are coming to the practice for those who request on-the-day appointments from us. Due to the nature of General Practice and the increasing demand on our services, we have had to look at a new way of managing our patients’ needs while providing an efficient, safe service.

Core Clinics & Services

At Westbury Group Practice, we are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comments you may wish to make. Our core services:

  • General management of medical conditions.
  • Health promotion and advice.
  • Emergency care if appropriate.
  • Referral for other services, if appropriate.
  • Urgent care for temporary residents.

A GP face to face appointment is ten minutes long, telephone appointments are five minutes. At each appointment only one medical issue should be discussed. If you have more than one issue, please ask the reception team to book you a double appointment. If there is still insufficient time, the GP will deal with your most urgent issues, and ask you to book another appointment to discuss anything further.

Home visits

As a practice we have a very skilled team of clinicians who are scheduled daily to carry out the visits.  In the first instance, if you are housebound and needed a home visit the visiting clinician would either be our practice paramedic or Advanced Nurse Practitioner.  This decision will lie with the GP who triages your visit.

On their visit they would carry out observations and if necessary, liaise with the GP and discuss your clinical need and future care plan.

Drop-In Phlebotomy Clinics

PLEASE NOTE: The drop-in Phlebotomy clinics are postponed due to the COVID-19 Situation. If a clinician has requested you have a blood test, please call reception who will be happy to book you an appointment.

The White Horse Health Centre offers a drop-in phlebotomy clinic (blood tests) to provide a fast, efficient service for you, our patients. The clinics run as follows;

  • Tuesdays – 07:30 – 10:00
  • Wednesdays – 08:00 – 10:00
  • Thursdays – 08:00 – 10:00
  • Fridays – 08:00 – 10:00

This means, if you see a doctor between these times, and they request that you have a blood test, you will go to reception who will book you in. This will save you having to come back again on another day. Also this is more flexible for people who work and need an early appointment and saves patients having to wait for a booking. These drop-in clinics are for people aged 16 years and over only. Please note that any blood tests requested by Salisbury District Hospital can only be taken on a Tuesday or Friday.

We understand that some patients will still want to book an appointment, therefore we do offer limited bookable appointments. Please note that any blood tests requested by Salisbury District Hospital can only be taken on a Tuesday or Friday.

Medical Examinations

If you need a private medical examination for insurance purposes or the DVLA please contact us. There may be a fee for this service, take a look at our Non-NHS fees on our Non-NHS Services page.

Minor Surgery

Minor Surgery is carried out at the White Horse Health Centre. Your GP will advise if you will benefit from a Minor Operation and refer you accordingly.

Long-Term Health Conditions

We have implemented a new system for recalling patients that require reviews for long term health conditions. This is to improve the service we offer and reduce the number of times patients need to visit us. If you’ve been diagnosed with a long term condition you might be aware that we send recall letters asking patients to come in for an appointment. At present, this is not sent at a fixed time of the year. The new system spans over nine months, April to December.

During this time we will invite you to make an appointment(s) to be reviewed for any long-term health conditions you have. If you do not respond to this communication, a second invitation will be sent. Our new system bases the recall communications on the first letter of your surname, ordered alphabetically. For example, patients with a surname beginning with the letter A will be recalled first. During the initial setup of this new system, you may be recalled sooner than required. We ask that you continue to make your appointment at this time. You will then be recalled at the same time every year.

Additionally, as part of this new system, you will be able to call a dedicated number to decline such reviews, rather than having to speak to our reception team or return a decline slip to us. At any time, please call 01373 828331 to leave us a decline message, this number may not to be used to book appointments. Please contact us if you have any queries.

Westbury Leg Club

Westbury Leg Club is a service for patients registered with us who have any leg problems and can provide assessments, treatments, Dopplers, hosiery advice and health promotion. The Leg Club is run by staff from the practice with help of local volunteers. Specialist nurses and healthcare assistants can treat and dress patient’s legs in a non-medical setting.

The Leg Club operates from Grassacres Hall on Eden Vale Road every Monday from 09:00 to 12:00.

Social Prescribing Service

At times we feel unwell, not ourselves or under the weather and a medical prescription is not the answer. This new service connects patients to other community services. What we are lacking is someone to talk to, a hobby or just a change of scenery to make us feel connected and motivated. Perhaps we may need financial help, help with weight loss or even counselling. Our free Social Prescribing service can provide you with a personal Health & Wellbeing Coordinator who will help you identify one or more activities to improve your wellbeing and support you in starting it. Social prescribing is a way of linking patients with sources of support which are typically provided by voluntary and community organisations.

You are eligible for the service if you are a patient of Westbury Group Practice, are over the age of 16 and are in need of help, guidance and encouragement to improve your mental or physical health and wellbeing. Patients of Westbury Group Practice can self-refer either by completing a short online form, or by collecting a paper version that is available from our reception team. Any of our clinicians can also refer patients to the service.

Travel Vaccinations Clinic

If you’re planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world.

Westbury Group Practice no longer offers a Travel Vaccination Service. Patients will need to research their own travel vaccination appointments using a private travel vaccination clinic, or a pharmacy offering travel healthcare services. We recommend allowing at least 8 weeks prior to the departure date for the first vaccination appointment.

More information on travel health can be found on the NHS website, for country specific travel advice please check the GOV.UK website.

Hearing Aid Batteries

The NHS provides a selection of free batteries for hearing aids. There are a number of places across the UK where NHS batteries are available, for example GP surgeries and hospitals. You can get the batteries you need from us, and any other organisation, if you carry your NHS brown record book with you when you pick them up.

The batteries supplied to us are in high demand and occasionally we do run out. Should this happen, you can send a stamped self-addressed envelope to the Audiology department at the RUH in Bath and request more. You will need to send your brown record book with your request, this will be returned to you with the requested batteries. You can also turn to Deaf Access, they also provide the service.

Something Else?

Looking for a service running at the White Horse Health Centre or Bratton Surgery? Check out other providers who operate from our sites below.

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