|You said||We did|
|Your phone lines are always engaged, I can’t get through||It’s important that our patients can reach us when they need to. We have launched an online consultation method called e-Consult, which allows you to skip the phone queue and send us a form with your symptoms and requirements, this is then triaged by our team and passed on to the appropriate clinician.
For those that are unable to, or not wishing to use our e-Consult service, we have installed additional phone lines to help us meet the ever increasing demands on GP surgeries around the country.
|Information on how the practice operated with home visits was not clear or transparent to us patients||We wrote a piece for the website and Facebook page to explain how our visiting team works.|
|Blood tests for patients at home had not been arranged quick enough||We agree all blood tests for home visited patients should be requested the same day to ensure blood tests are carried out in a timely manner.|
|Medical notes were not clear when processing urine dips for other clinicians||We discussed this as a practice and changed the process to ensure medical notes entered were very clear so the clinician dealing with the sample knows what to do|