Please be aware that our current online consultation option - eConsult - will be switched-off in the next few weeks and it will be replaced by our new online consultation option, SystmConnect.
We will be providing more information here over the next few days, and in our planned article for the White Horse News issue dated 20th June. Thank you, Westbury Group Practice


Our results clerks are not clinically trained but they can give you basic information relating to your test results. Should you require in-depth information, the results team will advise you to book a telephone appointment with a doctor, if your result is not of an urgent nature, this will be a routine telephone appointment. The clinician who asked you to complete a test will tell you whether you need a further appointment after or whether you should just contact us for the results.

You can get your results by phone between 08:30 to 13:00 and 14:00 to 17:30 on weekdays. You are also able to request your results by email. To do this, please send an email with your name, date of birth, address and specify the test result you want to The team will be able to tell you if any further action is required. Should this be necessary, you will be advised to make an appointment to discuss the result with your doctor.


Please ensure that samples are handed to reception by 11:00. Sample pots can be attained from reception. Urine and stool samples will only be accepted by our Reception Team if they have been requested by a Clinician. Any samples that have not been requested by a clinician will be disposed of. If you think you may have a urine infection (UTI) the Receptionist will take your details and you will be added to the Duty Telephone list. If you are acutely unwell with fever, back pain and nausea, inform the receptionist and they will discuss with the Urgent Care Team.

The processing times below are approximate, however this will vary depending on the day and which lab the test has been ordered from.

  • Urine & Blood Tests – 7-10 Working Days
  • Faeces, Swab & Sputum Tests – 10-15 Working Days
  • X-Rays – 1-2 Weeks
  • MRI Scans, CT Scans & Histology – 4-6 Weeks