Statement Of Purpose – Westbury Group Practice
(updated 27.03.24)
White Horse Health Centre (Location 1) – 01373 828330
White Horse Dental Practice (Location 2) – 01373 859136
Bratton Surgery (Location 3) – 01373 828 330
Mane Way, Leigh Park, Westbury, Wiltshire, BA13 3FQ
Registered Manager – Mark Dickson (Managing Partner)
bswicb.wgppatientvoice@nhs.net
Westbury Group Practice aims to prevent ill-health, improve wellbeing, and provide services that improve health outcomes for our patients by delivering clinical excellence in everything we do.
The Practice aims to deliver services that are responsive to the needs of our community and to our commissioners by reflecting on identified health needs and tailoring services to address these.
The practice aims to be a good employer by providing a supportive and pleasant environment that encourages staff to give the very best service to patients.
The practice will provide equitable, accessible and high-quality services to all, promoting equality, diversity and human rights.
The practice will ensure that patients are involved in shaping the services we provide and will work hard to communicate with patients using multimedia.
The practice will ensure that staff are well trained and competent in all aspects of their job and understand and comply with Policies and Procedures.
The practice will ensure the efficient use of resources and aim to deliver financial requirements.
The practice will invest in the wider community interest by working with patient groups and the Integrated Care Board (ICB) to ensure provision of:-
- High quality, integrated care closer to home and which meets individual needs.
- Innovative and flexible solutions that support and improve health and wellbeing.
- Value for money and financial sustainability.
The practice will provide improved access appointments in collaboration with other providers within the Wiltshire GP Alliance covering West Wiltshire.
The practice is part of the Westbury and Warminster Area Group (WWAG) Primary Care Network working together with The Avenue surgery to provide co-ordinated care for circa 44,000 patients.
Confidentiality
(updated 27.03.24)
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you.
- To help you get other services.
- When we have a duty to others.
If you do not wish information about you to be used in such a way, please let us know. Reception and administration staff require access to your medical records in order to fulfil their roles and deliver excellent healthcare. These members of staff are bound by the same rules of confidentiality as our clinicians.
In accordance with the Data Protection Act 1998 and the Access to Health Records Act, patients may request to see their medical records. Such requests may be subject to an administration or postage charge. No information will be released without the patient consent unless we are legally obliged to do so. Visit our Non-NHS Services page for more information about the request process.
click HERE to read the WGP Policy – Confidentiality and Non-Disclosure – CM
click HERE to read the WGP Policy – GDPR policy – CM
Zero Tolerance Policy
We will not tolerate abuse to our staff. Shouting, swearing, threats and/or violence aimed at practice staff will not be tolerated under any circumstances. Patients who behave in this way may be removed from the practice list. Westbury Group Practice supports the NHS Zero Tolerance policy which defines violence as “Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health”.
Our staff will always try to help you whatever the circumstances, however sometimes matters are not within their control. They will treat you with professionalism, courtesy and respect at all times. If you do not feel you have been treated appropriately please ask a member of staff for a manager who will discuss your concerns with you.
Freedom Of Information Policy
(updated 27.03.24)
Information about us and General Practitioners required for disclosure under the Freedom Of Information Act can be made available to the public. All requests for such information should be made to the Practice Manager.
click HERE to read the WGP Policy – Freedom of Information – CM
Privacy Notice
(updated 07.03.24)
The document below contains information on how we manage and process patient data.
click HERE to read the GP Privacy Notice – Patients
GP Earnings Report
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Westbury Group Practice in the last financial year was £59,331 before tax and National Insurance. This is for 1 full time GPs, 9 part time GPs, and 3 locum GP’s who worked in the practice for more than six months.
Patient Survey
27.03.24 – The current plan is to carry-out the Patient survey after the introduction of new telephone and online systems. This is expected in the second half of 2024.
Every year, we agree with our Patient Participation Group (PPG) and send out a survey to all our patients, to find out their thoughts about how we are doing at Westbury Group Practice.
Once the closing date for the survey passes, the management team write up and publish a report. This report details appointment and telephone statistics, as well as the results of the survey. Lastly, to show we have heard your feedback, we include an action plan with details on how we hope to improve our services, with a set deadline date.