Please be aware that our current online consultation option - eConsult - will be switched-off in the next few weeks and it will be replaced by our new online consultation option, SystmConnect.
We will be providing more information here over the next few days, and in our planned article for the White Horse News issue dated 20th June. Thank you, Westbury Group Practice

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Please click here to take the Friends and Family Test, and leave your feedback.

April 2024

Totals
1 or Very Good 605
2 or Good 109
3 or Neither good nor bad 30
4 or Poor 20
5 or Very Poor 24
6 or Don’t know 7
Total 795

March 2024

Totals
1 or Very Good 591
2 or Good 104
3 or Neither good nor bad 32
4 or Poor 20
5 or Very Poor 21
6 or Don’t know 7
Total 775

February 2024

Totals
1 or Very Good 721
2 or Good 116
3 or Neither good nor bad 31
4 or Poor 26
5 or Very Poor 20
6 or Don’t know 5
Total 920

 

January 2024

Totals
1 or Very Good 554
2 or Good  97
3 or Neither good nor bad  20
4 or Poor  24
5 or Very Poor  18
6 or Don’t know   4
Total  717

 

December 2023

Totals
1 or Very Good 439
2 or Good  67
3 or Neither good nor bad  22
4 or Poor  20
5 or Very Poor  29
6 or Don’t know   5
Total  582

November 2023

Totals
1 or Very Good 567
2 or Good  130
3 or Neither good nor bad  43
4 or Poor  32
5 or Very Poor  43
6 or Don’t know   3
Total  818

October 2023

Totals
1 or Very Good 397
2 or Good  75
3 or Neither good nor bad  21
4 or Poor  7
5 or Very Poor  25
6 or Don’t know   5
Total  530