Our new telephone phone system is going live on Tuesday 30th July, next week. We are advised by our suppliers that at some stage during the morning we will be switched over from our old system to the new one. We advised that the switch over will be seamless and that our patients will not be inconvenienced. We do not foresee that our phones lines will be down for any period of time.
As it is a new system our team members will still be getting to grips with all the system can do and so we would ask for your patience and understanding during these early initial days of using the new phones. We will be happy to receive your feedback on the new phones, which you can provide via our website ‘Contact’ page, by phone or in person. Emails on this can be sent to bswicb.wgppatientvoice@nhs.net marked for the attention of Craig Massey.
Thank you for your understanding.