The new online consultation option is now available! SystmConnect has now replaced e-Consult.
You can access SystmConnect via your SystmOnline account if you have one.
You do NOT have to have a Systmonline account to access SystmConnect - just click on the 'SystmConnect' link which is next to the SystmOnline link below.
PLEASE read our article on the News page which gives some further details on the new option.

Please find our details below. If you wish to contact us by email, please send enquiries with your full name, date of birth and home address to There may be a delay in assisting you if you do not provide this verification information for us. Please note, this is for general enquiries only and is not to be used in an emergency or to book an appointment. Deaf, hard of hearing and any other patients who cannot/find it difficult to use the telephone may use this address to communicate with us.

Egress secure emails

We have recently issued an article in the White Horse News outlining the surgery’s plans to move towards communicating with our patients via electronic means as our default. This covers email and mobile phone messages we send you. When we send you emails we will use a secure method of sending those messages via Egress which will involve you creating an account to view that message.

Please use the link below to access the Egress website for instructions on how to create your account.

Click HERE to access Egress website

Alternatively, we have created this user guide here:

EGRESS – Setting up Egress

You can read the news article by clicking  HERE


We are holding some IT Help sessions at the surgery between 5.30pm and 7.00pm on these dates:

March 5th, 13th, 21st, 26th

April 3rd, 11th, 16th, 24th

May 2nd



Have your say to improve your care. We would like your feedback on the care or treatment we give you anytime you use our services. It’s completely confidential and it doesn’t take long. Take the Friends & Family Test and let us know what we do well and how we can do better!

Please click here to take the Friends and Family Test, and leave your feedback.

What do others think of our services? Find the results here

White Horse Health Centre

01373 828330
Mane Way, Westbury, Wiltshire, BA13 3FQ

Bratton Surgery

01380 831914 – Please note that this telephone number is only to be used in order to contact the Bratton Dispensary team.
The Tynings, Bratton, Wiltshire, BA13 4RR

If you wish to book an appointment please call the main surgery number as listed above: 01373 828 330.  The Bratton dispensary team will not be able to book you an appointment or transfer you the main surgery. You will be advised to call the main telephone number: 01373 828 330.

Please note that the location of Bratton Surgery on this map is incorrect. Unfortunately as this is information held by Google it is out of our control. We have notified Google of this error.


We take all complaints very seriously and will do everything within our power to fix anything you’re unhappy with as quickly and effectively as possible. Complaints can be written or emailed to the practice.  Please ensure to include your full name, date of birth and the first line of your address in all communications with the surgery.  Please address letters or emails to ‘Craig Massey, Patient Communication Lead’.

Email address: | Download our  Complaints Process (February 2024)

Alternatively you can complain direct to the Bath, Swindon and Wiltshire Integrated Care Board (BSW ICB), who can be contacted by email at

or by telephone on 0300 561 0250.

You may not complaint to both the surgery and the ICB.


Independent Review

If you are unhappy with the result of ours or the ICB’s investigation you may, within one year of receiving the final response, ask for an independent review of your complaint from the Parliamentary and Health Services Ombudsman.

They can be contacted by telephone on 0345 015 4033

0830 – 1700 Monday to Thursday

0830 – 1200 Friday

click HERE to visit the Ombudsman website